Frequently Asked Questions

1. What is the Neural MT Gateway?

The Neural MT Gateway is an application that connects you to our Dutch-English/English-Dutch neural machine translation server

2. Is my PC connected to the Internet when the Neural MT Gateway is running?

ONLY when you click the Translate button, or when you upload a file via the File Translator button.

3. Is there a limit on how much text I can translate in a subscription period?

Subject to reasonable use, you are free to translate as much text as you like during your subscription period.  If you wish to use our translation servers for a large translation project, please contact support@mydutchpal.com for information on our professional machine translation service.

4. How can I translate text?

Select the appropriate language direction and type, paste, drag or dictate your text into the left-hand box. Click Translate and your translation will appear in the right-hand box.

5. Can I translate files?

You can upload docx, xlsx, odt (and odp & ods), tmx, xliff, html and text files via the File Translator button.  Files converted from PDF format may undergo some corruption during the conversion process and this will affect the quality of the translation. In our experience, the fastest way to translate a short piece of text is to paste it into the Translation Box.

6. Does the translation server keep a record of my text?

No, each translation request is destroyed immediately after the translation is sent back to you. That means the translation service is 100% confidential.

7. Can I add new words & phrases to the translation server?

You can’t enter these directly into the server yourself. Please send any words and phrases you want us to add to the system or any corrected translations to support@mydutchpal.com

8. Why do I need the Java Runtime Environment?

The Neural MT Gateway has been written in the Java programming language. The Java Runtime Environment (JRE) provides the library of routines and commands needed for the program to run properly.

9. Is there a Linux version of the Neural MT gateway ?

If you would like a Linux version of the Gateway please contact support@mydutchpal.com.